IT support in Kingsbridge
We are KTechnology Solutions, an IT support business based at Springfield Farm Shop in East Charleton, just outside Kingsbridge in the South Hams. We help businesses and homes with computers, email, Microsoft 365, WiFi and backups, through remote sessions you start yourself or visits and workshop drop-offs arranged in advance. Call 01548 600127 to talk through what you need.
Open Mon–Sat 09:00–17:00 · Sun 10:00–16:00
IT support for Kingsbridge businesses
Kingsbridge has a mix of businesses that all depend on technology. Shops on Fore Street may rely on a till and a card machine, offices need shared files and email that works every day, and trades people often juggle a phone, a laptop and invoices from the van. Holiday-let owners and practices have their own pressures, from booking systems to patient or client records.
Most of the day-to-day problems we see are ordinary ones. Microsoft 365 accounts that will not sign in, email that stops syncing, shared folders that vanish from a laptop, printers that drop off the network and card terminals that lose their connection. We also help when someone joins, leaves or changes role, because access needs to be set up and removed with care.
Help at home in Kingsbridge
We also help people in their own homes in Kingsbridge and the surrounding villages. Many households want a computer that simply works, a sensible WiFi set-up, or a tablet the grandchildren can use without fuss. Our approach is patient and jargon-free, and we explain what we are doing as we go.
If that sounds like you, our page on home IT help sets out what we can cover and how to get in touch. You do not need to be technical, and you are always welcome to ask us to slow down or explain a step again.
Want us to check your setup?
Call us or send a message. We will tell you the quickest safe way to help.
How support works
Getting started is simple. Call 01548 600127 and describe the problem in your own words. We will ask a few questions, suggest the most sensible next step and say honestly whether it can be handled remotely or needs a visit.
Remote sessions only begin when you choose to start them. You open the connection yourself, we explain each step, and you can watch what is happening on your screen. Where hands-on work is needed, we can arrange a visit, or you can bring the equipment to our base at Springfield Farm Shop, East Charleton, by arrangement.
After any job, we write up what was done in plain English, so you know what changed and what to watch for. Keeping that record helps if the same issue returns later, and it gives whoever looks at your systems next a clear starting point. If a visit is needed, we will confirm the arrangement with you in advance so that you know who is coming and what they will need from you.
Want us to check your setup?
Call us or send a message. We will tell you the quickest safe way to help.
Ad hoc help or a monthly plan
Some customers prefer to call us when something goes wrong and pay for the work as it happens. Others would rather have a regular arrangement, so that someone already knows their systems and can plan updates and checks in advance. Both options are open, and neither needs a long commitment to begin with.
Our plans are described on a separate page, and you can ask us to talk through which approach suits your business. If you want the wider picture of how we support local organisations, our page on managed business IT support for South Hams SMEs explains it.
On a call we can set out the options clearly, so you can decide what fits how your business runs. Ask as many questions as you need before you choose anything. Some businesses start with ad hoc help and move to a regular arrangement later, once they have a clearer sense of what they rely on most and where the risks sit.
SME IT support plansManaged business IT support for South Hams SMEs
Keeping a rural business online
Rural broadband can be patchy. A connection that works well in the morning may drop during the afternoon, and a single outage can stop card payments, email and cloud files at once. Thick stone or cob walls can also weaken WiFi, leaving the back room of a shop or office with a weak signal.
Practical steps include checking where the router sits, looking at additional access points for larger buildings and considering a mobile data backup for critical tasks. Some businesses use a 4G or 5G connection as a fallback, though coverage varies across the South Hams, so we help you test it before relying on it. Our article on rural business broadband covers these points in more detail.
Security and backups as part of support
Good support includes keeping systems secure. We help turn on multi-factor authentication for Microsoft 365 and other accounts, keep operating systems and applications updated, and review who holds administrator rights. These steps reduce the chance that one stolen password becomes a much bigger problem.
Backups matter just as much. A backup is only useful if it can be restored, so we look at what is copied, where it is stored and whether a restore has been tried. For more on keeping information safe, see our cyber security pages or our data recovery and backup service.
If you think someone may have reached your accounts, do not wait. Contact us straight away so we can look at it with you. Changing passwords, checking sign-in activity and reviewing recent mail rules are often the first steps, and we will explain each one as we go rather than leaving you to guess what has happened.
Cyber securityData recovery and backup
Want us to check your setup?
Call us or send a message. We will tell you the quickest safe way to help.
Around Kingsbridge
We are based in East Charleton, just outside Kingsbridge, and we regularly look after customers in the town and nearby villages. That includes Dodbrooke, West Alvington, Malborough, Loddiswell, Frogmore and Stokenham, as well as Salcombe further along the coast.
Whether you are in the town centre or down a rural lane, the same questions apply: what needs fixing, whether it can be done remotely, and what would stop the problem coming back. Our area pages give more detail on each part of the South Hams. If you are unsure whether we cover your village, call us on 01548 600127 and we will say so plainly, including whether a remote session would work before anyone needs to travel.
Related help
- Business IT supportManaged business IT support for South Hams SMEs.
- SME IT support plansHow our regular support arrangements work.
- Microsoft 365 helpOutlook, Teams and OneDrive.
- Remote supportHelp on your own screen, once you have asked us to connect.
- Computer repair in KingsbridgePCs, laptops and Macs repaired at our East Charleton workshop.
- Local AI for businessPrivate AI that runs on your own hardware.
- IT checklist for small businessesA practical checklist for Kingsbridge small businesses.
Where we work: Kingsbridge, Salcombe, Dartmouth, Totnes, Ivybridge, Modbury, Frogmore.
Frequently asked questions
How do I get help today?+
Call 01548 600127 and describe the problem. We will tell you what we can do and whether it can be handled remotely or needs a visit arranged in advance. We cannot promise an arrival or fix time, but we will be clear about the next steps.
Do you visit, or is it remote?+
Both. Many issues can be handled in a remote session that you start yourself. Where hands-on work is needed, we arrange a visit or ask you to bring the equipment to our base at Springfield Farm Shop, East Charleton.
Do you support home users?+
Yes. We help households in Kingsbridge and the surrounding area with computers, WiFi, email and Microsoft 365, and we keep explanations in plain language.
Do I need a contract?+
No. You can call us when you need help. If you would like regular support, we also offer monthly plans, which you can ask us about on the phone.
Can you take over from our current IT provider?+
It depends on your existing set-up. We will look at your accounts, equipment and agreements before suggesting how a handover could work, and we will plan it carefully so that nothing is lost.
What about Macs and Windows?+
We support both. We can work with Windows PCs, Macs and Microsoft 365 services, and we will say plainly if something is outside what we can do.